Gaya APA

Goetsch, D, L., Davis, S, B. (1997). Introduction to total quality: quality management for production, processing, and services (2nd ed). New Jersey: Prentice Hall Inc.

Gaya MLA

Goetsch, David, L.., Davis, Stanley, B.. "Introduction to total quality: quality management for production, processing, and services". 2nd ed New Jersey: Prentice Hall Inc, 1997. Printed Book.