APA Style
Johnston, Robert., Clark, Graham., Shulver, Michael.. (2012).
Service Operations Management: Improving Service Delivery (4th ed).
Harlow, England:
Pearson.
Chicago Style
Johnston, Robert., Clark, Graham., Shulver, Michael..
Service Operations Management: Improving Service Delivery.
4th ed
Harlow, England:
Pearson,
2012.
Electronic Book.
MLA Style
Johnston, Robert., Clark, Graham., Shulver, Michael..
Service Operations Management: Improving Service Delivery.
4th ed
Harlow, England:
Pearson,
2012.
Electronic Book.
Turabian Style
Johnston, Robert., Clark, Graham., Shulver, Michael..
Service Operations Management: Improving Service Delivery.
4th ed
Harlow, England:
Pearson,
2012.
Electronic Book.