Electronic Book
Service Operations Management: Improving Service Delivery
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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
| EB2019038 | 658.2 JOH s | Perpustakaan ITI | Available |
Detail Information
| Series Title |
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| Call Number |
658.2 JOH s
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| Publisher | Pearson : Harlow, England., 2012 |
| Collation |
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| Language |
English
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| ISBN/ISSN |
9780273740483
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| Classification |
658.2
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| Content Type |
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| Media Type |
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| Carrier Type |
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| Edition |
4th ed
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| Subject(s) | |
| Specific Detail Info |
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| Statement of Responsibility |
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No other version available
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Perpustakaan
Institut Teknologi Indonesia Jl. Raya Puspiptek Serpong, Kota Tangerang Selatan 15320
Menjadi Pusat Informasi Terdepan
1.) Menyediakan Layanan Prima Yang Berorientasi Kepada Pemustaka;
2.) Menjadi Pusat Akses Informasi Seluruh Civitas Akademika Institut Teknologi Indonesia;
3.) Menjadi Unit Yang Profesional Dalam Penyedia Informasi Di Lingkungan Akademis.